ISO 20000
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ISO/IEC 20000-2:2005 is the Code of Practice and describes the best practices for Service Management processes within the scope of ISO/IEC 20000-1. The code of Practice will be of particular use to organisations preparing to be audited against ISO/IEC 20000 or planning service improvements.
ISO 20000
What is ISO 20000 ITSM – IT Service Management ?
ISO/IEC 20000 is the first globally recognized standard dedicated to IT Service Management, providing a comprehensive framework of integrated management processes for the efficient delivery of services to businesses and their customers. Aligned with and complementary to the ITIL framework defined by the Office of Government Commerce (OGC), ISO/IEC 20000 supports organizations in achieving high-quality managed services. The standard consists of two parts, with ISO/IEC 20000-1:2005 serving as the formal specification, outlining the essential requirements for organizations to deliver services that meet acceptable quality standards for their customers.
The scope includes:
- Requirements for a management system
- Planning and implementing service management
- Planning and implementing new or changed services
- Service delivery process
- Relationship processes
- Resolution processes
- Control processes
- Release processes
Benefits of ISO / IEC 20000 certification
Implementation of ISO 20000 brings with it many benefits and advantages. These will of course differ from organization to organization. However, the following list is a pretty good representation of the common results:
- Alignment of information technology services and business strategy.
- Creation of a formal framework for current service improvement projects
- Provides a benchmark type comparison with best practices
- Creates competitive advantage via the promotion of consistent and cost-effective services.
- By requiring ownership and responsibility at all levels, it creates a progressive ethos and culture.
- Supports 'interchanging' of service providers and staff by virtue of the creation of inter-enterprise operational processes.
- Reduction of risk and thus cost in terms of external service receipt
- Through the creation of a standard consistent approach, aids major organizational changes.
- Enhanced reputation and perception
- Fundamental shift to pro-active rather than re-active processes
- Improved relationship between different departments via better defninition and more clarity in terms of responsibility and goals.
- Creation of a stable framework for both resource training and service management automation.
How to achieve ISO / IEC 20000 Certificate – ISO / IEC 20000 standard implementation / Certification steps
Lakshy Management Consultant Pvt Ltd. offers a well defined and globally proven implementation methodology for ISO / IEC 20000 certification.
- Gap Analysis
- Awareness Training
- Documentation Design and finalization
- Implementation
- Internal Auditor Training and conduct of internal audit
- Management Review Meeting
- Review of Implementation
- Pre-assessment audit
- Stage 1 – certification audit
- Stage 2 – certification audit
- Award of ISO 27001 certification
- Continual improvement of the system through value added consulting and training services
What are the requirements of ISO / IEC 20000 certification ?
- Management Responsibility
- Requirements for a Management System Documentation Requirements
- Competence, Awareness & Training
- Planning and Implementing Plan, Implement, Monitor, Improve
- Service Management (Plan, Do, Check, Act)
- Planning and Implementing New
- Planning New Services or Changed Services
- Service Level Management
- Service Reporting
- Service Continuity & Availability
- Service Delivery Management Budget & Accounting for IT Services
- Capacity Management
- Information Security Management
- Business Relationship Process
- Relationship Process Supplier Management
- Incident Management
- Resolution Process Problem Management
- Configuration Management
- Control Process Change Management
- Release Process Release Management
What we offer in the field of ISO 20000 standard implementation and certification ?
Don’t Hesitate To Contact Us For Better ISO Services
Contact us now, to get your organization ISO 20000 certified in the most effective and efficient manner while realizing the true benefits of the certification using our specialized ISMS implementation methodology that is less time consuming, fast, easy to understand and implement, result oriented, time bound and cost effective. Get ISO / IEC 20000 certified now with us….
Perfect Solutions For Your ISO Needs
We provide one of the most exhaustive suites of ISO consulting services to help the companies plan, design, implement, monitor, control, improve and enhance their ISO management system. Our ISO consultants are known in the field of management system certification for being innovative, simple, practical and effective resulting in a implementation process that is value adding to the business operations of the organization.
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